.page-faq {
  --faq-card: rgba(19, 26, 46, 0.9);
  --faq-card-soft: rgba(27, 37, 64, 0.62);
  background: var(--ink);
  color: var(--white);
}

/* ---------- 首屏控制台 ---------- */
.page-faq .faq-hero {
  position: relative;
  overflow: hidden;
  padding: 28px 0 44px;
  border-bottom: 1px solid var(--line);
  background:
    radial-gradient(120% 90% at 88% -10%, rgba(255, 59, 92, 0.18), transparent 62%),
    radial-gradient(90% 80% at -5% 110%, rgba(47, 217, 179, 0.12), transparent 60%),
    var(--ink);
}

.page-faq .faq-hero::before {
  content: "";
  position: absolute;
  right: -12%;
  bottom: -46%;
  width: 78%;
  height: 78%;
  transform: skewY(-7deg);
  background: linear-gradient(130deg, rgba(19, 26, 46, 0.92), rgba(27, 37, 64, 0.36));
  pointer-events: none;
}

.page-faq .faq-hero .wrap {
  position: relative;
  z-index: 1;
}

.page-faq .faq-hero__grid {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: 26px;
  margin-top: 22px;
}

.page-faq .faq-hero__kicker {
  margin: 0;
  color: var(--amber);
  font-size: 12px;
  letter-spacing: 0.16em;
  text-transform: uppercase;
}

.page-faq .faq-hero h1 {
  margin: 12px 0 0;
  font-size: clamp(29px, 6.4vw, 52px);
  font-weight: 900;
  line-height: 1.16;
  letter-spacing: 0.02em;
}

.page-faq .faq-hero__lede {
  margin: 18px 0 0;
  max-width: 40em;
  color: var(--steel);
  font-size: 16px;
  line-height: 1.85;
}

.page-faq .faq-legend {
  display: flex;
  flex-wrap: wrap;
  gap: 8px 20px;
  margin-top: 20px;
}

.page-faq .faq-legend__item {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  color: var(--steel);
  font-size: 13px;
}

.page-faq .faq-legend__dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  flex: none;
}

.page-faq .faq-legend__dot--teal { background: var(--teal); box-shadow: 0 0 10px rgba(47, 217, 179, 0.7); }
.page-faq .faq-legend__dot--amber { background: var(--amber); box-shadow: 0 0 10px rgba(255, 179, 71, 0.7); }
.page-faq .faq-legend__dot--red { background: var(--warn); box-shadow: 0 0 10px rgba(255, 107, 74, 0.7); }

.page-faq .faq-hero__aside {
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: linear-gradient(180deg, var(--faq-card), rgba(11, 16, 32, 0.72));
  padding: 18px 18px 16px;
  box-shadow: var(--shadow-soft);
}

.page-faq .faq-hero__aside-title {
  margin: 0 0 14px;
  padding-bottom: 12px;
  border-bottom: 1px solid var(--line);
  font-size: 13px;
  letter-spacing: 0.12em;
  color: var(--amber);
}

.page-faq .faq-hero__stats {
  display: grid;
  gap: 16px;
}

.page-faq .faq-hero__aside .stat__num {
  display: block;
  font-size: 26px;
  font-weight: 600;
  color: var(--white);
  letter-spacing: 0.04em;
}

.page-faq .faq-hero__aside .stat__label {
  display: block;
  margin-top: 4px;
  color: var(--steel);
  font-size: 13px;
  line-height: 1.65;
}

.page-faq .faq-hero__aside-note {
  margin: 16px 0 0;
  padding-top: 12px;
  border-top: 1px dashed var(--line);
  color: var(--steel);
  font-size: 12.5px;
  line-height: 1.7;
}

/* ---------- 问题分类按钮 ---------- */
.page-faq .faq-console {
  margin-top: 34px;
}

.page-faq .faq-console__label {
  margin: 0;
  color: var(--steel);
  font-size: 13px;
  letter-spacing: 0.08em;
}

.page-faq .faq-console__grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 12px;
  margin-top: 14px;
}

.page-faq .faq-key {
  position: relative;
  display: flex;
  flex-direction: column;
  gap: 6px;
  min-height: 128px;
  padding: 16px 14px;
  border: 1px solid var(--line);
  border-radius: var(--radius-sm);
  background: linear-gradient(160deg, var(--faq-card-soft), rgba(11, 16, 32, 0.78));
  color: inherit;
  text-decoration: none;
  transition: transform 0.25s ease, border-color 0.25s ease, box-shadow 0.25s ease;
}

.page-faq .faq-key:hover,
.page-faq .faq-key:focus-visible {
  transform: translateY(-2px);
  border-color: rgba(255, 179, 71, 0.55);
  box-shadow: var(--shadow-soft), var(--glow-amber);
  outline: none;
}

.page-faq .faq-key:focus-visible {
  outline: 1px solid var(--amber);
  outline-offset: 2px;
}

.page-faq .faq-key__lamp {
  position: absolute;
  top: 16px;
  right: 14px;
  width: 9px;
  height: 9px;
  border-radius: 50%;
}

.page-faq .faq-key__lamp--red { background: var(--warn); box-shadow: 0 0 10px rgba(255, 107, 74, 0.85); }
.page-faq .faq-key__lamp--amber { background: var(--amber); box-shadow: 0 0 10px rgba(255, 179, 71, 0.75); }
.page-faq .faq-key__lamp--teal { background: var(--teal); box-shadow: 0 0 10px rgba(47, 217, 179, 0.75); }

.page-faq .faq-key__code {
  color: var(--amber);
  font-size: 11.5px;
  letter-spacing: 0.16em;
}

.page-faq .faq-key__name {
  font-size: 18px;
  font-weight: 700;
  letter-spacing: 0.02em;
}

.page-faq .faq-key__hint {
  margin-top: auto;
  color: var(--steel);
  font-size: 12.5px;
  line-height: 1.6;
}

/* ---------- 章节通用 ---------- */
.page-faq .faq-section {
  padding: 52px 0;
  border-bottom: 1px solid var(--line);
}

.page-faq .faq-section--alt {
  background: var(--ink-2);
}

.page-faq .faq-section .section-head {
  margin-bottom: 26px;
}

.page-faq .faq-shot {
  margin: 0 0 24px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  overflow: hidden;
  background: var(--felt);
}

.page-faq .media img {
  display: block;
  width: 100%;
  height: auto;
  object-fit: cover;
}

.page-faq .faq-shot__cap,
.page-faq .media__cap {
  display: block;
  padding: 10px 14px;
  border-top: 1px solid var(--line);
  color: var(--steel);
  font-size: 12.5px;
  line-height: 1.6;
}

.page-faq .faq-shot--inner {
  margin: 16px 0 0;
}

.page-faq .faq-inline-link {
  margin: 22px 0 0;
  color: var(--steel);
  font-size: 14px;
  line-height: 1.8;
}

.page-faq .faq-inline-link a,
.page-faq .faq-fix__body a,
.page-faq .faq-ask__note a {
  color: var(--amber);
  text-decoration: none;
  border-bottom: 1px solid rgba(255, 179, 71, 0.45);
}

.page-faq .faq-inline-link a:hover,
.page-faq .faq-fix__body a:hover,
.page-faq .faq-ask__note a:hover {
  border-bottom-color: var(--amber);
}

/* ---------- 六步排查 ---------- */
.page-faq .faq-steps {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 12px;
}

.page-faq .faq-step {
  display: grid;
  grid-template-columns: 42px minmax(0, 1fr);
  gap: 14px;
  padding: 18px 16px;
  border: 1px solid var(--line);
  border-radius: var(--radius-sm);
  background: linear-gradient(180deg, var(--faq-card), rgba(11, 16, 32, 0.68));
  transition: border-color 0.25s ease, box-shadow 0.25s ease;
}

.page-faq .faq-step:hover {
  border-color: rgba(255, 179, 71, 0.4);
  box-shadow: var(--shadow-soft);
}

.page-faq .faq-step__no {
  font-size: 26px;
  font-weight: 600;
  line-height: 1;
  color: var(--amber);
  letter-spacing: 0.04em;
}

.page-faq .faq-step__body h3 {
  margin: 0;
  font-size: 17px;
  font-weight: 700;
  letter-spacing: 0.01em;
}

.page-faq .faq-step__body p {
  margin: 8px 0 0;
  color: var(--steel);
  font-size: 14.5px;
  line-height: 1.8;
}

.page-faq .faq-step__check {
  display: flex;
  gap: 9px;
  align-items: flex-start;
  margin-top: 12px !important;
  padding-top: 12px;
  border-top: 1px dashed var(--line);
  color: var(--steel);
  font-size: 13.5px;
  line-height: 1.75;
}

.page-faq .faq-step__dot {
  flex: none;
  width: 8px;
  height: 8px;
  margin-top: 7px;
  border-radius: 50%;
}

.page-faq .faq-step__dot--teal { background: var(--teal); }
.page-faq .faq-step__dot--amber { background: var(--amber); }
.page-faq .faq-step__dot--red { background: var(--warn); }

/* ---------- 折叠清单 ---------- */
.page-faq .faq-fix {
  margin-bottom: 12px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: linear-gradient(180deg, var(--faq-card-soft), rgba(11, 16, 32, 0.72));
  overflow: hidden;
}

.page-faq .faq-fix[open] {
  border-color: rgba(255, 179, 71, 0.35);
}

.page-faq .faq-fix__summary {
  display: grid;
  grid-template-columns: 10px minmax(0, 1fr) auto;
  align-items: center;
  gap: 12px;
  padding: 16px 16px;
  cursor: pointer;
  list-style: none;
}

.page-faq .faq-fix__summary::-webkit-details-marker {
  display: none;
}

.page-faq .faq-fix__lamp {
  width: 9px;
  height: 9px;
  border-radius: 50%;
}

.page-faq .faq-fix__lamp--amber { background: var(--amber); box-shadow: 0 0 10px rgba(255, 179, 71, 0.7); }
.page-faq .faq-fix__lamp--teal { background: var(--teal); box-shadow: 0 0 10px rgba(47, 217, 179, 0.7); }
.page-faq .faq-fix__lamp--red { background: var(--warn); box-shadow: 0 0 10px rgba(255, 107, 74, 0.7); }

.page-faq .faq-fix__title {
  margin: 0;
  font-size: 16px;
  font-weight: 700;
  letter-spacing: 0.01em;
}

.page-faq .faq-fix__toggle {
  color: var(--amber);
  font-size: 17px;
  line-height: 1;
}

.page-faq .faq-fix__toggle::after {
  content: "＋";
}

.page-faq .faq-fix[open] .faq-fix__toggle::after {
  content: "－";
}

.page-faq .faq-fix__body {
  padding: 0 16px 20px;
  border-top: 1px solid var(--line);
}

.page-faq .faq-fix__list {
  list-style: none;
  margin: 0;
  padding: 0;
}

.page-faq .faq-fix__item {
  display: grid;
  grid-template-columns: 26px minmax(0, 1fr);
  gap: 10px;
  padding: 14px 0;
}

.page-faq .faq-fix__item + .faq-fix__item {
  border-top: 1px dashed var(--line);
}

.page-faq .faq-fix__no {
  color: var(--amber);
  font-size: 13px;
  letter-spacing: 0.06em;
  padding-top: 2px;
}

.page-faq .faq-fix__item p {
  margin: 0;
  color: var(--steel);
  font-size: 14.5px;
  line-height: 1.8;
}

.page-faq .faq-fix__item .chip {
  margin-right: 6px;
}

.page-faq .faq-fix__note {
  margin: 4px 0 0;
  padding-top: 12px;
  border-top: 1px solid var(--line);
  color: var(--steel);
  font-size: 13px;
  line-height: 1.75;
}

/* ---------- 需要人工介入 ---------- */
.page-faq .faq-escalate {
  margin-top: 20px;
  padding: 18px 16px;
  border: 1px solid rgba(255, 107, 74, 0.45);
  border-radius: var(--radius);
  background: linear-gradient(180deg, rgba(255, 107, 74, 0.09), rgba(11, 16, 32, 0.7));
}

.page-faq .faq-escalate h3 {
  margin: 0 0 12px;
  font-size: 16px;
  font-weight: 700;
  color: var(--warn);
  letter-spacing: 0.02em;
}

.page-faq .faq-escalate__list {
  margin: 0;
  padding: 0;
  list-style: none;
  display: grid;
  gap: 10px;
}

.page-faq .faq-escalate__list li {
  position: relative;
  padding-left: 18px;
  color: var(--steel);
  font-size: 14.5px;
  line-height: 1.8;
}

.page-faq .faq-escalate__list li::before {
  content: "";
  position: absolute;
  left: 0;
  top: 10px;
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: var(--warn);
}

.page-faq .faq-escalate p {
  margin: 14px 0 0;
  color: var(--steel);
  font-size: 13.5px;
  line-height: 1.8;
}

/* ---------- 登录入口 ---------- */
.page-faq .faq-login {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: 18px;
  padding: 20px 18px;
  border: 1px solid var(--line);
  border-left: 3px solid var(--red);
  border-radius: var(--radius);
  background: linear-gradient(180deg, var(--faq-card), rgba(11, 16, 32, 0.7));
}

.page-faq .faq-login__text p {
  margin: 0;
  color: var(--steel);
  font-size: 14.5px;
  line-height: 1.85;
}

.page-faq .faq-login__text p + p {
  margin-top: 10px;
}

.page-faq .faq-login__action {
  display: flex;
  align-items: flex-start;
}

/* ---------- 找人工 ---------- */
.page-faq .faq-ask {
  align-items: stretch;
}

.page-faq .faq-ask__panel {
  height: 100%;
  padding: 20px 18px;
  background: linear-gradient(180deg, var(--faq-card-soft), rgba(11, 16, 32, 0.7));
}

.page-faq .faq-ask__title {
  margin: 0 0 14px;
  font-size: 16px;
  font-weight: 700;
  letter-spacing: 0.02em;
}

.page-faq .faq-ask__list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 12px;
}

.page-faq .faq-ask__list li {
  display: grid;
  grid-template-columns: 30px minmax(0, 1fr);
  gap: 10px;
  color: var(--steel);
  font-size: 14.5px;
  line-height: 1.75;
}

.page-faq .faq-ask__no {
  color: var(--amber);
  font-size: 13px;
}

.page-faq .faq-ask__note {
  margin: 16px 0 0;
  padding-top: 12px;
  border-top: 1px dashed var(--line);
  color: var(--steel);
  font-size: 13px;
  line-height: 1.75;
}

.page-faq .faq-ask__panel .contact-list {
  display: grid;
  gap: 14px;
  margin: 0;
  padding: 0;
  list-style: none;
}

.page-faq .faq-ask__panel .contact-list__row {
  display: grid;
  grid-template-columns: 68px minmax(0, 1fr) auto;
  align-items: center;
  gap: 10px;
  padding-bottom: 12px;
  border-bottom: 1px dashed var(--line);
}

.page-faq .faq-ask__panel .contact-list__row:last-child {
  border-bottom: 0;
  padding-bottom: 0;
}

.page-faq .faq-ask__panel .contact-list__k {
  color: var(--steel);
  font-size: 13px;
}

.page-faq .faq-ask__panel .contact-list__v {
  font-size: 13.5px;
  line-height: 1.6;
  word-break: break-all;
}

.page-faq .faq-ask__panel .copy-btn {
  flex: none;
}

/* ---------- 页尾值守带 ---------- */
.page-faq .faq-duty {
  padding: 26px 0 40px;
  background:
    linear-gradient(90deg, rgba(255, 59, 92, 0.14), rgba(255, 179, 71, 0.08) 55%, rgba(47, 217, 179, 0.1)),
    var(--ink);
}

.page-faq .faq-duty__inner {
  display: grid;
  grid-template-columns: minmax(0, 1fr);
  gap: 18px;
  align-items: center;
  padding: 20px 18px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: rgba(11, 16, 32, 0.72);
}

.page-faq .faq-duty__kicker {
  margin: 0;
  color: var(--teal);
  font-size: 11.5px;
  letter-spacing: 0.18em;
}

.page-faq .faq-duty__text {
  margin: 8px 0 0;
  color: var(--white);
  font-size: 15px;
  line-height: 1.75;
}

.page-faq .faq-duty__acts {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
}

/* ---------- 响应式 ---------- */
@media (min-width: 640px) {
  .page-faq .faq-hero {
    padding: 36px 0 52px;
  }

  .page-faq .faq-console__grid {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .page-faq .faq-key--lead {
    grid-column: span 2;
  }

  .page-faq .faq-fix__summary {
    padding: 18px 22px;
  }

  .page-faq .faq-fix__body {
    padding: 0 22px 22px;
  }

  .page-faq .faq-login {
    grid-template-columns: minmax(0, 1fr) auto;
    align-items: center;
    gap: 24px;
    padding: 24px 22px;
  }

  .page-faq .faq-duty__inner {
    grid-template-columns: minmax(0, 1fr) auto;
    padding: 22px 24px;
  }
}

@media (min-width: 900px) {
  .page-faq .faq-hero__grid {
    grid-template-columns: minmax(0, 1.4fr) minmax(0, 0.6fr);
    gap: 44px;
    margin-top: 30px;
  }

  .page-faq .faq-console {
    margin-top: 40px;
  }

  .page-faq .faq-section {
    padding: 66px 0;
  }

  .page-faq .faq-step {
    grid-template-columns: 64px minmax(0, 1fr);
    gap: 22px;
    padding: 24px 26px;
  }

  .page-faq .faq-step__no {
    font-size: 32px;
  }

  .page-faq .faq-steps {
    gap: 14px;
  }
}

@media (min-width: 1040px) {
  .page-faq .faq-console__grid {
    grid-template-columns: repeat(6, minmax(0, 1fr));
  }

  .page-faq .faq-key--lead {
    grid-column: span 2;
  }

  .page-faq .faq-key {
    min-height: 140px;
  }
}

@media (prefers-reduced-motion: reduce) {
  .page-faq .faq-key,
  .page-faq .faq-step {
    transition: none;
  }

  .page-faq .faq-key:hover,
  .page-faq .faq-step:hover {
    transform: none;
  }
}
<<<END>>>